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Online Services

To make it easier for you to access our surgery we have implemented a number of new systems that allow you to access primary care quicker and more conveniently.

Video Consultations via accuRx 

Did you know that you can now book video consultations with the surgery? Video consultations can be used for a number of different issues and conditions and can be booked with a GP or nurse.

We follow NHS guidance and use secure, NHS approved software to ensure that we use video consultations safely and effectively.

We have made sure that our video consultations are easy for you to access and use. To help you to do this, please view the video below or read the 'How to Guide' for video consultations.

The below links may also be helpful if your clinician has:

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments

Have Your Say

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Coronavirus 

Please do not come into the surgery if you or a member of your household has any of the following symptoms: a fever , a new continuous cough or a loss of, or change in, your normal sense of taste or smell (anosmia). Please stay at home and self-isolate for 14 days.

We have changed the way we book our appointments in response to the latest Government guidance on COVID-19. All patients who request any type of appointment will first be telephoned by a clinician. The clinician will assess you and determine how best to meet your care needs. If you do not need to come into the surgery, you will be given the appropriate self-care advice, treatment and information on what to do if you become more unwell. You will be offered an appointment if it is essential for you to be seen face to face. Thank you for your cooperation during this time.

The latest COVID-19 guidance and information can be from here gov.uk and at nhs.uk.

Welcome to The Practice Prospect House

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

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Take the Friends & Family Test

The NHS Friends and Family Test (FFT) was introduced in 2014 to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

Help us to improve our service, learn more about the test and give us your feedback.

 

Access & Parking

There is disabled access at the practice and some parking is available.

Online Services

If you would like to start booking your appointments, ordering your repeat prescriptions or access your own Electronic Medical Record (EMR) on-line, please enquire about registering for this service at our reception desk. You would need to bring in photo ID when you first register, such as passport or photo driving licence AND a utility bill showing proof of your name and address. Our reception staff will then provide you with a password to gain access to your repeat prescription on-line.

We are an Armed Forces veteran friendly accredited GP practice.

This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who has a specialist knowledge of military related health conditions and veteran specific health services. This is important in helping ex-forces to get the best care and treatment.


If you are ex-forces, please let your GP know to help ensure you are getting the best possible care.

View our CQC Rating

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(Site updated 04/06/2021)

Contact Details

The Practice Prospect House

Contact Telephone

111
01494 690 950
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